Workplace Mediation & Conflict Resolution

Conflict in the workplace can create stress, high employee turnover and high costs in terms of managers’ time and employee payouts. Employees impacted by conflict have lowered job performance, motivation and productivity. Conflict that goes unmanaged can lead to whistleblowing allegations, dismissals and legal action.

We offer mediation services, facilitated discussions and conflict coaching to help employers deal with these concerns.

Workplace mediation is a process in which the participants, with the support of the mediator, identify issues, develop options, consider alternatives and make decisions about future actions and outcomes. The mediator acts as a third party to support participants to reach their own decision (NMAS definition). WEIR mediators are accredited and understand the particular dynamics of workplace conflict.

WEIR has designed a facilitated discussion process that uses a mixed methodology of discussion, workshopping and one-to-one sessions as a platform for coming to an agreed outcome and identifying strategies for managing workplace relationships. Facilitated discussions differ from mediations in that the facilitator takes an active role in the discussion, provides comment and, where appropriate, advice during the assessment and discussion sessions. In addition, WEIR believes that the employer is the third party in the workplace dispute and consequently we provide the organisation with an assessment and/or final outcomes reports to assist employers manage the ongoing relationships.

Conflict coaching is a one-on-one process in which a trained coach helps individuals gain increased competence and confidence to manage and engage in their interpersonal conflicts and disputes. It is a future-focused and results-oriented process. A trained conflict coach can help an individual or team develop “conflict competence” for the future as well as deal with existing conflict.

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